Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at gsludhar711@gmail.com . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at gsludhar711@gmail.com .
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 4 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 4 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gsludhar711@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at gsludhar711@gmail.com . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at gsludhar711@gmail.com .
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 4 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 4 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gsludhar711@gmail.com.
At Velnous, we are committed to providing high-quality products and ensuring a smooth shopping experience for our customers. If you are not completely satisfied with your purchase, our Refund & Return Policy is designed to make the process straightforward and fair.
1. Eligibility for Returns
You may request a return within [X days] of receiving your order. To be eligible, the item must be unused, unworn, and in its original condition and packaging, with all tags, accessories, and included materials intact.
Certain products may not be eligible for return due to hygiene, safety, personalization, or other applicable restrictions. These exclusions will be clearly identified on the relevant product page whenever applicable.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at [support email]. Include your order number and clear photographs or other relevant information showing the issue.
After reviewing your request, we may offer a replacement, exchange, store credit, or full refund, depending on the circumstances and availability.
3. Return Process
To initiate a return, contact our customer support team at [support email] with your order number, the item you wish to return, and the reason for the return.
If your return is approved, we will provide instructions regarding where and how to send the item. Please do not send products back without receiving return authorization or instructions from Velnoraus.
Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect due to an error on our part.
4. Refunds
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund. Approved refunds will generally be issued to the original payment method.
Please allow [3–5business days] for the refund to be processed after approval. Your bank, credit-card provider, or payment service may require additional time before the refunded amount appears in your account.
Original shipping charges may be non-refundable unless the return is required because of an error, defect, or damage attributable to Velnoraus.
5. Exchanges
If you would like to exchange an eligible item, please contact us at [support email]. Exchanges are subject to product availability and applicable return conditions.
6. Cancellations
Order cancellation requests must be submitted as soon as possible after placing an order. Because orders may be processed or shipped quickly, we cannot guarantee that cancellation requests can be accommodated once fulfillment has begun.
7. Policy Updates
Velnoraus reserves the right to modify or update this Refund & Return Policy when necessary. Any changes
