Shipping policy
At Velnoraus, we are committed to providing a reliable and convenient delivery experience for every customer. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our online store. By placing an order with velnorus, you acknowledge and agree to the terms outlined below.
1. Order Processing
Orders are generally processed within [4-7business days] after successful payment confirmation. Orders placed on weekends or public holidays may begin processing on the next business day.
During promotional periods, product launches, holidays, or periods of unusually high order volume, processing times may be longer than usual. If a significant delay occurs, we will make reasonable efforts to keep you informed.
2. Shipping & Delivery Times
Once your order has been dispatched, estimated delivery times will depend on your selected shipping method and destination.
Standard Shipping: [3-5business days]
Express Shipping: [4--7 business days]
International Shipping: [5-8/7-14 business days]
Delivery estimates are provided for guidance only and are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, customs procedures, public holidays, incorrect address information, or circumstances beyond our reasonable control.
3. Shipping Charges
Shipping charges are calculated and displayed at checkout based on your delivery address, order size, shipping method, and applicable rates.
From time to time, Velnoraus may offer free or discounted shipping promotions. Any applicable promotional shipping terms will be clearly communicated at the time of purchase.
4. Order Tracking
When available, tracking information will be provided to you once your order has been dispatched. You can use the tracking details to monitor the progress of your shipment.
Please allow some time for tracking information to become active after your order has been handed over to the shipping carrier.
5. Incorrect or Incomplete Addresses
Customers are responsible for providing accurate and complete shipping information when placing an order. Velnoraus cannot be held responsible for delivery failures, delays, or additional shipping costs resulting from incorrect, incomplete, or outdated address information provided by the customer.
If you notice an error in your shipping information, please contact us immediately at [support email]. While we will make reasonable efforts to assist, we cannot guarantee that changes can be made after an order has entered processing or been dispatched.
6. Lost, Damaged, or Delayed Packages
If your package appears to be delayed, lost, or damaged during transit, please contact us at [support email] with your order number and relevant shipping details.
For damaged deliveries, we may request photographs of the package and product to assist with the investigation. Where appropriate, Velnous will work with the shipping carrier to resolve the issue.
7. International Orders
International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their destination country. These charges are generally outside Velnoraus control and may not be included in the product or shipping price.
Customers are responsible for complying with applicable import requirements in their country.
8. Contact Us
If you have questions about shipping, delivery, or your order, please contact our customer support team at [support email].
Velnous appreciates your trust and strives to ensure that every order reaches you safely and efficiently. Thank you for choosing Velnous
